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Prodapt Red Book

We are very proud to present you with our Red Book. The Red Book explores Prodapt’s view of the connected world. And especially the part Prodapt plays in it.

Prodapt foundation

We are on a sustainable endeavor towards making a positive difference to the world we operate in.

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Highly driven individuals with diverse experience and strong business acumen that have a shared vision of inspiring, innovating, and impressing.

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We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating Connectedness™.

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SERVICE / DIGITAL CUSTOMER & EXPERIENCE

Elevate your digital customer experience in the new normal

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Reimagining digital interactions with the customer to create engaging and lasting connections.

SERVICE / DIGITAL CUSTOMER & EXPERIENCE

  1. Overview
  2. Industry outlook
  3. service offerings
  4. success stories
  5. Insights

Overview

A delightful digital customer experience is no longer just a ‘nice-to-have’. It has become a critical differentiator for every business.

Digital experience signifies the overall brand perception in customers’ eyes, built through consistent, seamless interactions across multiple digital platforms.

Businesses can spark powerful and memorable emotions by delivering a personalized customer experience through digital channels. This makes the customers more engaged, satisfied, and loyal.

28%Improvement in the Contact Center NPS

30% Increase in sales conversion rate

Prodapt’s Digital Customer Experience services enable businesses in the 'Connectedness' industry to reimagine digital technologies in line with the changing customer expectations. Modernize your customer journeys with digital experience engineering and TM-Forum backed Digital Centre of Excellence.

Leveraging a Digital-first model and artificial intelligence technologies can help you deliver delightful customer experiences.

Ramon Kampinga | Management Consulting

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Industry outlook 1/4

Establish a 'Digital-first' culture

  1. Build organizational change capability
Industry outlook 2/4

Provide seamless digital experience across customer touchpoints

  1. Ensure consistent brand experience across product lines and goes
Industry outlook 3/4

Deliver omnichannel customer engagement

  1. Offer hyper-personalization at scale with speed and flexibility
Industry outlook 4/4

Launch diverse portfolio of digital services

  1. Build an agile and flexible digital platform to transform services as per customer needs quickly
  1. 1. Digital
    Centre of
    Excellence (DCoE)
  2. 2. Digital
    Experience
    Engineering
  3. 3. Digital
    Customer
    Journey
    Modernization
Service OFFERINGS 1/3

Setup a Digital Centre of Excellence (DCoE) that helps you define and execute a digital strategy to deliver
best-in-class experiences.

We help you assess your digital maturity, build scalable digital capabilities, and transform your processes to deliver new customer experiences.

  1. TM-Forum-inspired digital maturity assessment

    Building digital capabilities without a holistic strategy can delay transformation programs. Evaluate the maturity level of your existing digital capabilities to plan transition steps and accelerate your digital transformation.

  2. Scaled agile delivery

    To reach digital maturity goals faster, businesses need to scale up across multiple teams and business units. Leverage our
    in-depth experience in running multiple streams in a scaled agile model to build various digital capabilities.

  3. Process transformation

    Transforming to new digital stacks will be successful if the underlying processes are aligned. Leverage our process modeling framework to align and transform your meta-process, ensuring successful rollout of new digital capabilities.

  4. Digital Factory-as-a-Service

    Large digital transformation projects need skilled digital workforces with deep domain expertise. Create different levels of customer engagement with our flexible Digital Factory-as-a-Service, with Prodapt taking complete accountability to deliver tangible business outcomes.

Service OFFERINGS 2/3

Deliver digital capabilities at scale and at a faster rate than your competitors.

Allow for flawless experiences, accelerate the development of digital capabilities, and use AI to validate digital experience delivery.

  1. Digital eXperience platform implementation

    To keep up with changing customer needs, businesses must build, deploy, and constantly improve websites, portals, mobile apps, and other digital experience touchpoints. Our tried-and-true approach to building a lean and flexible Digital Experience Platform enables businesses to accelerate the development of digital capabilities and deliver them to users more quickly.

  2. AI-powered digital experience testing

    Measuring the performance of digital experiences across multiple platforms and form factors necessitates extensive testing. Use AI to automate testing and gain deep insights to improve performance.

  3. Domain Driven Design (DDD) approach

    Crafting delightful digital experiences has become more difficult as modern business environments have become more complex. Adopt a domain-driven design approach to build models with domain logic at their core, empowering teams to create long-lasting digital experiences.

  4. Mutti-channel app deployment

    The modern digital consumer can be found in multiple channels, each with their own preferred device and form factor. Allow for consistent and elevated digital experiences across multiple channels, such as mobile, wearables, Metaverse-specific devices, and others.

Service OFFERINGS 3/3

Analyze the various stages of your customer lifecycle in order to attract, convert, and retain more customers.

To reimagine your customer journey, develop digital strategies and use our key accelerators. Utilize artificial intelligence to analyze customer experiences at each touchpoint and modernize their journey.

  1. Unified customer experience strategy

    To increase customer lifetime value, your brand must be easily identifiable and interactable across all touchpoints. Manage your customer journey with our key accelerators based on omnichannel strategy, customer data platform, and digital identity.

    • Artificial intelligence-enhanced customer engagement
    • Customer journey analytics
  2. Hyper-automate app development

    Agile applications that can scale quickly power the digital world. Integrate hyperautomation features into the development lifecycle, enable CI/CD capabilities, and accelerate application deployment.

  3. Monorepo

    Managing and organizing your code across multiple projects that use various technologies and languages is a difficult task. To build web applications at scale, use Monorepo for a single repository and smart and extensible frameworks.

  4. Digital Architecture for eCommerce & Selfcare

    To create great shopping experiences, digital marketplaces must have simple interfaces, robust and integrated fulfillment, and efficient support mechanisms. To provide superior experiences, design a simple architecture for your eCommerce website and implement an easy-to-use Selfcare function.

RELATED SUCCESS STORIES

See all success stories

DIGITAL CUSTOMER EXPEREINCE

QR code solution becomes the powerhouse of one-click payments

How QR code solution enabled seamless payments across countries, with their respective regulatory standards.

DIGITAL CUSTOMER EXPEREINCE

Portal experience becomes the key ingredient for customer delight

Prodapt joined hands with North America’s leading service provider to reimagine the customer experience that helped them win the world's premier Stevie® Awards.

RELATED INSIGHTS

DIGITAL CUSTOMER EXPEREINCE

Establishing digital trust in intercarrier settlements

DIGITAL CUSTOMER EXPEREINCE

Personalizing the customer experience: The key to shaping the future of service providers

DIGITAL CUSTOMER EXPEREINCE

Bridging the digital gap

See all insights
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Managed Programmable WAN services

Transform your E2E legacy WAN through design, engineering, and deployment of SDWAN/SASE. On Day 1, we ensure service delivery & provisioning, technical project management, and NetOps: L1‑L4 support on Day 2.

Tooling and integration frameworks for rapidly building & operating custom managed services for meeting TCO and GTM objectives. Successfully delivered to various Tier‑1 Telcos

Technology‑Labs‑as‑a‑Service for onboarding and harnessing higher volume of new technology to stay ahead of the competition

Rich co‑creation partner ecosystem with leading vendors

Orchestration capabilities to successfully craft and deliver Network‑as‑a‑Service solutions

Open API integration of a leading COTS orchestrator with digital BSS-OSS (North) and SDWAN controllers (South) for the transformation of operator legacy service fulfillment to on‑demand pay‑as‑you‑use WAN services

Open Virtual Exchange (OVX): The OVX brings ready‑to‑use automation use cases, Multi-vendor (MV)‑Lab infrastructure to mirror your environment, and provides self‑serve training, and platforms. It provides a technology vendor marketplace with network‑cloud choices, and SMEs to adopt cloud ISV (Independent Software Vendor) ecosystem services faster

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5G, Network Cloud & Edge Services

Realize early benefits by targeting shorter value-chains through our array of services, crafted to support immediate and long-term 5G transformation and monetization goals. Address vital components required to deliver your MVPs and redesign them through our agile feedback loop. The major components for MVPs include technology exploration, Virtual Network Function (VNF)/Cloud‑native VNF onboarding, benchmarking and certification, Network-Cloud solutions, and MANO + 5G OSS reshaping/integration solutions.

Collaboration with technology labs, co-creation partner ecosystem and Lab‑as‑a‑Service for bootstrapping 5G technology adoption and industrialization

Multi‑component POCs for open source (ONAP and ORAN), VNF onboarding and benchmarking, and interop testing

COTS‑based MANO solutions with Open API integration to incumbent OSS functions

Network-slicing POCs using reference orchestration and devised solutions to resolve the challenges posed by network slice services and lifecycle interdependencies

Collaboration with web‑scale operators to co‑create vertically integrated MEC and Edge Cloud orchestration

Lite Edge Orchestrator (LEO):  The LEO is a domain orchestrator for the 5G edge cloud to provision autonomous edge services and manages domain resources. It combines edge computing, and networking (5G, SDN, SDWAN) control on its southbound and exposes an open API interface for services & macro resources (Eg: TMF 638, 639, 640, etc.) for wider digital integration

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Network Analytics & Assurance

Get E2E network visibility and enable effective network transformation through our solutions for highly disaggregated networks such as Telco Cloud, IT Multi‑cloud, and 5G vRAN/ORAN. Get access to focused engineering and scalable, specialized components and integrate them into your E2E journeys using TM Forum Open APIs.

Enhanced network reliability through advanced engineering use‑cases such as Digital Twin, using components like high‑speed message bus, SIEM solutions, ELK monitoring, RCA, and discovery

Machine‑based high‑resolution and real‑time system forensics during test case runs, using multimodal data (network traces, telemetry, logs, events, and time-series metrics)

Data-sciences ability for non‑classical insights‑driven AIOps solutions for advanced operations such as predictive assurance, and intelligent network capacity prediction

Synapt: Synapt facilitates the evolution of big data analytics into an applied intelligence hub. It leverages intelligent capabilities in web‑scale operators and brings together reusable intelligent microservices to build E2E solutions.

Unified data pipelining

Easy deployment & monitoring

Faster AI/ML training using GPU

Network 360: Network 360, when used as an enabler, delivers real-time 360° network visualization to drive smart decisions.

Intelligent and convergent view of the network

Fulfillment of growing demands for network planning, network operations, and various business user communities

Network Service Assurance (NeSA):  The NeSA is an end‑to‑end service assurance solution over a unified data platform channelized from various sources

Playbook automation, automated root cause analysis, self‑remediation, and predictive maintenance

E2E visibility and advanced analytics functions for customer experience center

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Network Orchestration & Control

Leverage our experience in developing and delivering transformative, intent-driven service orchestration which efficiently co-work with legacy systems via Open API integration. We help you with both – leading COTS orchestration technologies and open-source industry orchestration initiatives.

2‑level approach on a rotational basis – COTS‑focused engineering practices, open-source expertise groups and cross‑skilling solution architects

Partnership with high-caliber OEM engineering services covering the leading technologies – Ciena BluePlanet, Nokia, Cisco NSO, ServiceNow TSM and ONAP

Fiber‑as‑a‑Service: The Fiber‑as‑a‑Service facilitates faster innovation and revenue growth with out‑of‑the‑box fiber capabilities.

Accelerate the quote to order service activation

Scale capabilities aligned to your growth faster with best of breed solution components

Service Modeler: The Service Modeler offers a rich and easy-to-use UI to design service and data models. Other features of this accelerator are as follows:

TMF & MEF Compliance: Loaded Blueprints with the TMF & MEF standards

API specification management: Define API specifications following TMF open APIs and customization

Change management: Change tracker with lifecycle management and version control

Network Service Orchestration (NeSO): The NeSO offers full lifecycle management of services across domains (xNFs) with a centralized service catalog & policy management.

Resource lifecycle management, configuration, activation, and closed-loop control

Single pane of glass for service inventory and topology, with discovery and reconciliation capabilities

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Network Automation and NetDevOps

Leverage our expertise in OSS transformation delivery across the diversity of Telco/DSP environments, and IT automation of multi‑domain hybrid networks and cloud. Transform your cost‑intensive parts of NetOps using our expert user‑defined automation framework or cloud‑age anti‑toil paradigms like Network Reliability Engineering (NRE), and Infrastructure‑as‑Code (IaC).

Data science capabilities to drive inorganic insights-based digital outcomes like network fault predictions, rapid root cause analysis, and the next best action, especially in cost-intensive operational domains

Control over cross‑domain solution development and delivery to achieve E2E agility, using our expertise in NetDevOps and test automation

NetBots.AI: NetBots.AI is a set of network microservices that does the heavy lifting of the repetitive NetOps tasks and improves the efficiency of the network engineers when scaled with a unified GUI and customizable bot catalog.

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Network Services Advisory

Formulate strategies, roadmaps, and blueprints for multi‑domain transport networks, Telco Cloud, multi‑cloud IT Infra, NetOps/NetDevOps, automation & orchestration control solutions. Transform your network with our expertise in network & cloud domain, NetOps transformation delivery, and labs‑led research/exploration in 5G/SDN/NFV/Data Science.

Actionable insights and consensus from multi‑organizational, multi-stakeholder landscapes for vital, yet conflicting priorities like security, interoperability, speed-to-market, and profitability

Evaluation and selection of the right Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) for network transformation landscape

Identification of best‑in‑the‑industry solutions to adopt network of the future, that is service-oriented, flexible, and democratized

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Konsolidierung des Netzwerkinventars

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How to build a solid business case for service & network orchestrator easily

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Strategies to drive efficiency and reduce cost in DSP’s retail billing operations

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Implementing Software-Defined Networking (SDN)-based traffic steering model for video on demand (VoD) services

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Transforming KPN into a digital Telco through SDN-NFV

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Delivering operational excellence through scalable RPA

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Achieving end-to-end service orchestration across hybrid networks

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Imbedding AI and robotics at the core of your operations

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Telecom Consulting Capabilities

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SDN-NFV: Network Transformation

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Emergency-Aware Platform

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Robotic Process Automation

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Employee Engagement at Prodapt

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Employee Engagement at Prodapt

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Business Intelligence & Analytics for MVNOs

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Oil & Gas IoT Solutions

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Churn Prediction Modeling for Communication Service Providers

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Boosting Sales Through Business Intelligence & Predictive Analytics

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Key Elements in Building BI Analytics Solution for Telcos

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Optimizing Telecom Inventory Management Through Business Intelligence & Analytics

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Profitability Analysis for Communications Service Providers

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Real-Time Network Intelligence & Predictive Analytics for Communications Service Providers

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