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SERVICE / PRODAPT + SALESFORCE
Businesses in the ‘Connectedness’ industry often deal with unexpected disruptions due to rapidly evolving customer preferences.
Customer touchpoints cannot be viewed in isolation but as part of a holistic seamless customer journey. It is important to embark on an end-to-end CRM transformation to cope with the digital-native competitors. Businesses need to reinvent themselves to deliver hyper-personalized experiences and best-in-class service.
70%Organizations don’t provide connected user experiences across all channels
76%of global workers reveal that they are unequipped for the future of work
Prodapt enables businesses to transform customer engagement and deliver
best-in-class service with personalized experiences using Salesforce platform.
“In today's competitive world, companies must deliver connected digital experiences to stay relevant — for both customers and employees.”
Smita Katariya | Vice President – Salesforce
Businesses need to rethink their IT and customer applications, innovate to be future-ready, and lay down their vision to offer a customer-first experience. Shape your customer engagement strategy with our team of seasoned Salesforce consultants across Salesforce Communications Cloud for sales and service, Field Service Lightning (FSL) for workforce optimization, Einstein for intelligent decision-making, and MuleSoft for integrating with OSS as well as other downstream systems.
Salesforce implementation across business units may lead to inefficiencies stemming from non-standard integration practices. Adopt a well-rounded method to drive standardization, reusability, and best practice implementation to streamline your Salesforce journey.
Multi-cloud adoption across functions creates siloes, hindering efforts to deliver a unified experience to customers. Harness the power of multi-cloud integration to streamline communications, sales, service delivery, and customer interactions, enabling teams to collaborate effortlessly, access data-driven insights in real-time, and enhance customer journeys.
Meticulous testing & analysis of customer interactions are crucial for delivering solutions that solve complex problems and deliver great experiences. Harness our expertise in customer (B2B/B2C) journey-based testing to drive loyalty and growth.
Businesses need to digitally transform with speed, flexibility, and scale to exceed customer expectations. Take charge of your current and upcoming transformation initiatives with our expertise in Salesforce Industries and purpose-built accelerators.
Elaborate software licensing, lengthy implementation cycles, and non-standard integrations have made BSS solutions highly challenging for fiber operators. Leverage a managed BSS platform with market-leading SaaS products to accelerate your time to market and customer acquisition.
Salesforce is a versatile platform vital to business success. Maximize your Salesforce investments with our Innovative, Flexible & Scalable Salesforce Managed Services packages, designed to ensure a seamless Salesforce experience for your users. Our Managed Services packages include end-to-end platform support (L1, L2, L3, etc.), Application Monitoring, Strategic & Roadmap consulting, Priority SLAs, and much more, leading to a hassle-free and value-driven Salesforce experience.
Outdated CRMs can hinder your organization’s growth as they are not built for agile business operations. Leverage our comprehensive Salesforce implementation and migration framework to transform your CRM system and deliver digital-first journeys.
Fibre operators have a lot on their hands - from securing approvals, building networks, choosing tech stack, and more to enable their growth journey. Relieve challenges around tech-stack, customer engagement, and operations with our managed O/BSS solution built to help you focus on business growth.
For many service providers, the weakest link in their 5G strategy is their legacy BSS and billing systems. Fastrack your integrations of Salesforce Communications Cloud with Aria and Matrixx business support systems leveraging our pre-built, TM Forum-compliant MuleSoft connectors and frameworks.
Stand Out with Agentforce
AI Agents to make your customer engagement, order capture and product configuration easy & seamless
Product Configurator
Bundle offers and configure your product in a few clicks, with GenAI powered Agent for Telcos
The OG
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More agents in the pipeline. Stay Tuned!
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