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SERVICE / PRODAPT + SERVICENOW

Fast-track your digital transformation with ServiceNow

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Accelerate service activation, automate business workflows, and leverage AI to transform operations with Prodapt's TechCo Toolkit built on ServiceNow.

SERVICE / PRODAPT + SERVICENOW

  1. Overview
  2. ServiceNow solutions
  3. service offerings

Overview

Prodapt offers ServiceNow Consulting and Solutions, including the TechCo Toolkit, that deliver business value quickly, accelerating digitization and removing silos to unify Sales, Ordering and Service Operations for the Connectedness industry.

With a proven track record of deploying ServiceNow’s Telecom, Media, and Technology (TMT) product suite, including Sales & Order Management for Telecom (SOM), Telecom Service Management (TSM), IT Asset Management (ITAM), ITOM/Service Mapping, IT Service Management (ITSM), Telecom Service Operations Management (TSOM), Telecom Network Inventory (TNI), Customer Service Management (CSM), Field Service Management (FSM), Strategic Portfolio Management (SPM), Security Operations, and Integrated Risk Management.

“Prodapt is combining the ServiceNow platform with their network accelerators to enable CSPs activate services faster and deliver disruption-free connectivity. This is helping the industry accelerate monetization, get efficient operationally, and move closer to their Autonomous Operations goals.”

Erica Volini | SVP, Global Partnerships, ServiceNow

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ServiceNow solutions 1/1

TechCo Toolkit automates service provisioning, increasing observability and improving network inventory accuracy

  1. A built on ServiceNow offering, TechCo Toolkit, combines Prodapt Network Accelerators with the ServiceNow platform
  2. Provides a single-pane-of-glass across the network to visualize the topology enhancing diagnosis, troubleshooting, remediation, and optimization
  3. CSPs can leverage AI capabilities to proactively monitor network health, initiate proactive remediation, and prevent negative impacts on customers.
  4. Significant increases in Right First Time, decreases in Mean Time to Resolve and improvements in Service Assurance KPIs.
  1. 1. Strategy Consulting
  2. 2. Platform Health Assessment
  3. 3. Platform modernization
  4. 4. Data integration, planning, and building
Service OFFERINGS 1/4

The efficiency of service delivery operations depends on the choice of business processes, degree of automation, and power of IT tools/platforms.

Accelerate service provisioning, make insight-driven decisions, and choose the right strategy and platform with a strong team of technology & domain experts specialized in ServiceNow.

  1. Platform Governance

    ServiceNow has invested significantly in enhancing the platform and bringing in capabilities that address operational needs. Leverage experienced architects from Prodapt to review your ServiceNow implementation and get recommendations, while ensuring operational efficiency enhancements with minimal increase to cost of adoption. In addition, get the best leverage of available modules in the license with us and ensure minimal technical debt, broader platform adoption, and industry alignment.

  2. Service Modeling

    Defining and managing service models helps organizations ensure efficient service provisioning, performance monitoring, and capacity planning automation. Partner with Prodapt to design, manage and govern your services while integrating them within the PSR Catalog, CSDM, and TNI modules. Ensure standards compliance, model re-usability, and abstraction at the right level.

Service OFFERINGS 2/4

Implementing the ServiceNow platform for multiple business needs can be challenging, time-consuming, and resource intensive.

Leverage an end-to-end architecture for faster product release with fewer customizations. Ensure optimal performance, reduce maintenance needs, and deliver better experiences with advanced monitoring, automation, and proactive maintenance capabilities.

  1. Platform Implementation Review

    Maintaining a high degree of performance for your ServiceNow instances can be complex and time-consuming. It involves challenges including identifying potential issues, detecting performance bottlenecks, and sustaining the overall health of the ServiceNow environment. Perform thorough assessments of system configurations using our ServiceNow Health Check solution and gain valuable insights into the environment. Proactively address potential issues, ensure optimal performance, get actionable recommendations, and mitigate risks.

Service OFFERINGS 3/4

Modernizing your ServiceNow platform is essential for regular feature release.

Ensure flawless transition to the latest and enhanced ServiceNow functionalities, improve user experience, boost scalability, enhance security, and reduce maintenance costs using Prodapt’s ServiceNow capabilities.

  1. ServiceNow Migration

    An organization’s operations legacy and heavily customized platforms can drag performance of business operations and slow down progress. Migrating out of legacy applications and platforms into ServiceNow can be complex and time-consuming. Seamlessly modernize your platform with minimal business interruptions using Prodapt’s accelerators, readily available templates, and checklists powered by ServiceNow.

  2. Business Success Team

    Managing organizational change, stakeholder management, standardizing processes, and training existing service personnel involve several complexities. Get tailored solutions to manage complex engagements with Prodapt’s business success team and seasoned ServiceNow architects.

  3. Platform Implementation

    Implementing the ServiceNow platform using industry best practices and frameworks helps ensure compliance, standardize processes and workflows, and maximize value of existing infrastructure and investments. Take advantage of our Certified ServiceNow consultants, network architects, and diverse global delivery units to successfully implement your ServiceNow platform.

  4. ServiceNow Licensing

    Gain a competitive edge through Prodapt’s advanced consulting and implementation services, flexibility, value-added services, and demonstrated expertise in ServiceNow offerings. Define a robust and tailored licensing model with Prodapt, an established partner of ServiceNow.

  5. Platform Development

    Managing and scaling a robust application development platform that meets the evolving needs of your growing organization can be complex and time-consuming. Sub-optimal solutions result in inconsistent functionality, limited scalability, and difficulty in integrating new features. With a modern, scalable platform, transform your ideas into seamless, scalable, and next-generation applications while improving the development team’s productivity. Empower your developers to build enterprise-grade apps and automate processes within hours, not weeks, using the low-code-no-code capabilities of ServiceNow.

Service OFFERINGS 4/4

Disparate data sources, manual intervention, and multiple hand-offs lead to data inconsistencies, decision-making delays, and missed business growth opportunities.

Formulate a unified data integration methodology for third-party data integration, planning, and building to unlock the full value of data and drive business growth.

  1. Geospatial collaboration

    Difficulties in effectively integrating and leveraging geographic data lead to inefficiencies, data inconsistencies, and limited visibility into location-based insights. It hinders an organization’s ability to harness the full potential of geographic data for decision-making and operational optimization. Address challenges in integrating and utilizing geographic data and gain real-time access to location-based insights using our geospatial productivity and collaboration solution that offers automated workflows, comprehensive analytics, and enhanced data consistency.

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Managed Programmable WAN services

Transform your E2E legacy WAN through design, engineering, and deployment of SDWAN/SASE. On Day 1, we ensure service delivery & provisioning, technical project management, and NetOps: L1‑L4 support on Day 2.

Tooling and integration frameworks for rapidly building & operating custom managed services for meeting TCO and GTM objectives. Successfully delivered to various Tier‑1 Telcos

Technology‑Labs‑as‑a‑Service for onboarding and harnessing higher volume of new technology to stay ahead of the competition

Rich co‑creation partner ecosystem with leading vendors

Orchestration capabilities to successfully craft and deliver Network‑as‑a‑Service solutions

Open API integration of a leading COTS orchestrator with digital BSS-OSS (North) and SDWAN controllers (South) for the transformation of operator legacy service fulfillment to on‑demand pay‑as‑you‑use WAN services

Open Virtual Exchange (OVX): The OVX brings ready‑to‑use automation use cases, Multi-vendor (MV)‑Lab infrastructure to mirror your environment, and provides self‑serve training, and platforms. It provides a technology vendor marketplace with network‑cloud choices, and SMEs to adopt cloud ISV (Independent Software Vendor) ecosystem services faster

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5G, Network Cloud & Edge Services

Realize early benefits by targeting shorter value-chains through our array of services, crafted to support immediate and long-term 5G transformation and monetization goals. Address vital components required to deliver your MVPs and redesign them through our agile feedback loop. The major components for MVPs include technology exploration, Virtual Network Function (VNF)/Cloud‑native VNF onboarding, benchmarking and certification, Network-Cloud solutions, and MANO + 5G OSS reshaping/integration solutions.

Collaboration with technology labs, co-creation partner ecosystem and Lab‑as‑a‑Service for bootstrapping 5G technology adoption and industrialization

Multi‑component POCs for open source (ONAP and ORAN), VNF onboarding and benchmarking, and interop testing

COTS‑based MANO solutions with Open API integration to incumbent OSS functions

Network-slicing POCs using reference orchestration and devised solutions to resolve the challenges posed by network slice services and lifecycle interdependencies

Collaboration with web‑scale operators to co‑create vertically integrated MEC and Edge Cloud orchestration

Lite Edge Orchestrator (LEO):  The LEO is a domain orchestrator for the 5G edge cloud to provision autonomous edge services and manages domain resources. It combines edge computing, and networking (5G, SDN, SDWAN) control on its southbound and exposes an open API interface for services & macro resources (Eg: TMF 638, 639, 640, etc.) for wider digital integration

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Network Analytics & Assurance

Get E2E network visibility and enable effective network transformation through our solutions for highly disaggregated networks such as Telco Cloud, IT Multi‑cloud, and 5G vRAN/ORAN. Get access to focused engineering and scalable, specialized components and integrate them into your E2E journeys using TM Forum Open APIs.

Enhanced network reliability through advanced engineering use‑cases such as Digital Twin, using components like high‑speed message bus, SIEM solutions, ELK monitoring, RCA, and discovery

Machine‑based high‑resolution and real‑time system forensics during test case runs, using multimodal data (network traces, telemetry, logs, events, and time-series metrics)

Data-sciences ability for non‑classical insights‑driven AIOps solutions for advanced operations such as predictive assurance, and intelligent network capacity prediction

Synapt: Synapt facilitates the evolution of big data analytics into an applied intelligence hub. It leverages intelligent capabilities in web‑scale operators and brings together reusable intelligent microservices to build E2E solutions.

Unified data pipelining

Easy deployment & monitoring

Faster AI/ML training using GPU

Network 360: Network 360, when used as an enabler, delivers real-time 360° network visualization to drive smart decisions.

Intelligent and convergent view of the network

Fulfillment of growing demands for network planning, network operations, and various business user communities

Network Service Assurance (NeSA):  The NeSA is an end‑to‑end service assurance solution over a unified data platform channelized from various sources

Playbook automation, automated root cause analysis, self‑remediation, and predictive maintenance

E2E visibility and advanced analytics functions for customer experience center

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Network Orchestration & Control

Leverage our experience in developing and delivering transformative, intent-driven service orchestration which efficiently co-work with legacy systems via Open API integration. We help you with both – leading COTS orchestration technologies and open-source industry orchestration initiatives.

2‑level approach on a rotational basis – COTS‑focused engineering practices, open-source expertise groups and cross‑skilling solution architects

Partnership with high-caliber OEM engineering services covering the leading technologies – Ciena BluePlanet, Nokia, Cisco NSO, ServiceNow TSM and ONAP

Fiber‑as‑a‑Service: The Fiber‑as‑a‑Service facilitates faster innovation and revenue growth with out‑of‑the‑box fiber capabilities.

Accelerate the quote to order service activation

Scale capabilities aligned to your growth faster with best of breed solution components

Service Modeler: The Service Modeler offers a rich and easy-to-use UI to design service and data models. Other features of this accelerator are as follows:

TMF & MEF Compliance: Loaded Blueprints with the TMF & MEF standards

API specification management: Define API specifications following TMF open APIs and customization

Change management: Change tracker with lifecycle management and version control

Network Service Orchestration (NeSO): The NeSO offers full lifecycle management of services across domains (xNFs) with a centralized service catalog & policy management.

Resource lifecycle management, configuration, activation, and closed-loop control

Single pane of glass for service inventory and topology, with discovery and reconciliation capabilities

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Network Automation and NetDevOps

Leverage our expertise in OSS transformation delivery across the diversity of Telco/DSP environments, and IT automation of multi‑domain hybrid networks and cloud. Transform your cost‑intensive parts of NetOps using our expert user‑defined automation framework or cloud‑age anti‑toil paradigms like Network Reliability Engineering (NRE), and Infrastructure‑as‑Code (IaC).

Data science capabilities to drive inorganic insights-based digital outcomes like network fault predictions, rapid root cause analysis, and the next best action, especially in cost-intensive operational domains

Control over cross‑domain solution development and delivery to achieve E2E agility, using our expertise in NetDevOps and test automation

NetBots.AI: NetBots.AI is a set of network microservices that does the heavy lifting of the repetitive NetOps tasks and improves the efficiency of the network engineers when scaled with a unified GUI and customizable bot catalog.

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Network Services Advisory

Formulate strategies, roadmaps, and blueprints for multi‑domain transport networks, Telco Cloud, multi‑cloud IT Infra, NetOps/NetDevOps, automation & orchestration control solutions. Transform your network with our expertise in network & cloud domain, NetOps transformation delivery, and labs‑led research/exploration in 5G/SDN/NFV/Data Science.

Actionable insights and consensus from multi‑organizational, multi-stakeholder landscapes for vital, yet conflicting priorities like security, interoperability, speed-to-market, and profitability

Evaluation and selection of the right Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) for network transformation landscape

Identification of best‑in‑the‑industry solutions to adopt network of the future, that is service-oriented, flexible, and democratized

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Konsolidierung des Netzwerkinventars

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How to build a solid business case for service & network orchestrator easily

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Strategies to drive efficiency and reduce cost in DSP’s retail billing operations

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Implementing Software-Defined Networking (SDN)-based traffic steering model for video on demand (VoD) services

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Transforming KPN into a digital Telco through SDN-NFV

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Delivering operational excellence through scalable RPA

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Achieving end-to-end service orchestration across hybrid networks

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Imbedding AI and robotics at the core of your operations

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Telecom Consulting Capabilities

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SDN-NFV: Network Transformation

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Emergency-Aware Platform

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Robotic Process Automation

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Employee Engagement at Prodapt

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Employee Engagement at Prodapt

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Business Intelligence & Analytics for MVNOs

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Oil & Gas IoT Solutions

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Churn Prediction Modeling for Communication Service Providers

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Boosting Sales Through Business Intelligence & Predictive Analytics

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Key Elements in Building BI Analytics Solution for Telcos

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Optimizing Telecom Inventory Management Through Business Intelligence & Analytics

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Profitability Analysis for Communications Service Providers

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Real-Time Network Intelligence & Predictive Analytics for Communications Service Providers

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